Delivery and returns
How your parcel reaches you
Clear, simple rules with no fine print games. If anything goes wrong with your parcel, one message is all it takes.
Delivery charges
A flat Rs 250 on every order, the same wherever you are. You see it in your total at checkout before you place the order.
Delivery time
Orders are dispatched within one working day of confirmation and usually reach you in 2 to 4 working days. Remote areas can take a little longer.
Tracking
As soon as the courier collects your parcel we send the tracking number to your WhatsApp, so you always know where it is.
Returns and replacements
Hair oil is a personal care product, so a bottle that has been opened cannot be resold or returned. Everything else, we will make right.
- Damaged or leaking bottle on arrival: we replace it free of cost.
- Wrong pack delivered: we collect it and send the correct one at our expense.
- Unopened and sealed bottle: return it within 7 days of delivery for a refund of the product amount.
- Send us a photo on WhatsApp within 48 hours of delivery so we can act quickly.
Refunds are transferred back to your bank account within 3 working days of the returned parcel reaching us. Delivery charges are not refundable unless the mistake was ours.
Order cancellation
You can cancel any order before it is handed to the courier. Simply send us a message with your order number. Once the parcel has left, please refuse the delivery instead and it comes back to us.
Repeated refused parcels
We are a small home run brand and every refused cash on delivery parcel costs us both ways. If an address refuses delivery more than once, future orders from that address will need an advance payment.
Wrong address or number
Please double check your address and WhatsApp number at checkout. If the courier cannot reach you the parcel returns to us, and a fresh delivery charge applies for a second attempt.
Something wrong with your parcel?
Message us with your order number and a photo. We answer every complaint ourselves and we fix it quickly.